Kefi’s WhatsApp Chat Button is designed to ensure your customers always have a direct and convenient way to reach you—no matter which product page they’re browsing.
Once enabled, it appears seamlessly across all product pages, providing consistent visibility and easy access to support throughout the shopper’s decision-making journey.
Powerful Display Controls at Your Fingertips
While the button displays storewide by design, you’re in full control over how it looks and where it shows up by device. These thoughtful controls are available in the Content tab and help you tailor the experience to your store’s unique needs:
1. Display Device - Choose where the button appears—on all devices, desktop only, or mobile only. This helps tailor visibility based on your customers’ browsing habits.
2. Button Type - Pick between a button with both text and icon or icon only.
Use the text option to make it more noticeable, or go minimal with just the icon.
3. Position - Set the chat button to appear on the bottom-left or bottom-right of your site. The bottom-right position is often preferred, as it's where most users naturally expect help widgets—leading to better usability.
4. Icon - Select from default icon options or upload your own branded icon. Custom uploads support .jpg, .png, or .jpeg formats up to 1MB in size.
Built for Simplicity, Designed for Conversion
The Kefi WhatsApp button is intentionally designed to reduce friction and ensure customers always have an open channel to reach out. That’s what makes it a powerful tool for engagement, trust, and real-time support.
It helps reduce hesitation to reach out, streamlines the experience with fewer clicks, and drives faster communication—all of which contribute to higher engagement and conversions.
Need Help?
If you have questions or need assistance with setup, feel free to reach out:
Email us at: [email protected]
Or, simply reach out via chat from your Kefi dashboard!