How to Set Up Ways to Redeem in Kefi Loyalty

How to Set Up Ways to Redeem in Kefi Loyalty

Ways to Redeem define how customers can use the points they earn in your loyalty program. Well‑designed rewards make points feel valuable, motivate customers to keep earning, and directly influence repeat purchases and conversion rates.

This guide walks you through exactly how to set up Ways to Redeem in Kefi Loyalty—from navigating your Shopify admin to configuring each reward type.

Why Ways to Redeem Matter for Shopify Stores

Configuring the right redemption options helps you:

• Turn points into real value customers can immediately understand

• Increase repeat purchases by giving customers a reason to return

• Control discount costs with clear point-to-value rules

• Improve conversion rates at checkout

• Create flexibility with multiple reward types (discounts, shipping, products)

A strong redemption setup ensures customers don’t just earn points—but actually use them.

Step 1: Open the Points Program

1. Go to your Shopify Admin

2. Navigate to Apps → Kefi: Loyalty Program Rewards

3. Click Points Program from the sidebar

You’ll see two main sections:

• Ways to Earn

• Ways to Redeem

Step 2: Go to Ways to Redeem

1. Under Ways to Redeem, click Manage

This opens the Ways to Redeem page, where all redemption rewards are listed.

Here you can:

• View active and inactive rewards

• See how many points each reward costs

• Edit, activate, or disable rewards

• Add new reward types

Step 3: Add a New Redemption Reward

1. Click Add New in the top‑right corner

2. Choose the reward type you want to create:

• Amount Off – Fixed or flexible cash discount

• Percentage Off – Percentage‑based discount

• Free Shipping – Remove shipping cost

• Free Product – Redeem points for a specific product

Each reward type opens a dedicated edit screen with its own configuration options.

Configuring Redemption Rewards

Below is a breakdown of each redemption type and what you can configure.

1. Amount Off Reward

Customers redeem points for a fixed or flexible monetary discount.

Configuration Options

• Title shown to customers

• Reward type:

• Fixed discount (e.g. Spend 500 points to get $5 off)

• Incremental discount (e.g. Every 100 points = $1 off)

• Points cost

• Discount value

• Minimum purchase requirement (optional)

• Reward expiration (never expires or after X days)

• Discount combination rules

• Status: Active or Disabled

Best for: Clear, predictable rewards customers instantly understand.

2. Percentage Off Reward

Customers redeem points for a percentage discount on their order.

Configuration Options

• Title (supports dynamic variables like {percent})

• Points cost

• Discount percentage

• Minimum purchase amount (optional)

• Reward expiration

• Discount combination rules

• Status and icon settings

Best for: Encouraging higher cart values.

3. Free Shipping Reward

Customers redeem points to remove shipping costs.

Configuration Options

• Points cost

• Optional limit on shipping cost amount

• Minimum purchase requirement

• Reward expiration

• Discount combination rules

• Status and icon settings

Best for: Reducing checkout friction and improving conversion rates.

4. Free Product Reward

Customers redeem points to receive a product for free.

Configuration Options

• Points cost

• Select specific products eligible for redemption

• Minimum purchase requirement (optional)

• Reward expiration

• Discount combination rules

• Status and icon settings

Best for: Promoting specific products or clearing inventory.

Step 4: Activate or Manage Rewards

From the Ways to Redeem list, use the three‑dot menu to:

• Activate or disable a reward

• Edit its configuration

• Remove a reward if no longer needed

Only Active rewards are visible to customers in the loyalty widget.

Best Practices for Ways to Redeem

• Offer 1–2 simple rewards at launch

• Start with Amount Off or Free Shipping

• Keep point values easy to understand

• Avoid too many active rewards at once

• Review redemption usage regularly

Once configured, customers can redeem their points directly from the rewards launcher on your storefront.

A well‑structured Ways to Redeem setup ensures your loyalty program drives real business impact—not just point accumulation.

Need Help?
If you have any questions or need assistance, feel free to contact us:

• Live Chat: Available via the Kefi Loyalty Program app or website.

• Email: wecare@keficommerce.com