Need help with something? Here’s how to get in touch with us.
At Kefi, we’re always here to help you get the most out of your experience.
Whether you have a quick question or need deeper assistance with your bundles or upsell setup, our support team is ready to assist you.
Live Chat - The fastest way to reach us!
You can access live chat directly from your Kefi Dashboard.
STEP 1
On the Kefi Dashboard, head over to the bottom right corner.
STEP 2
The Help widget in the bottom-right corner of the Kefi dashboard gives you quick access to support and guidance—all without leaving the app.
Key Features:
Send Us a Message - Instantly start a live chat with our support team. Great for quick questions or troubleshooting on the go.
Book a Free Setup Session - Need help getting started or customizing your setup? Easily schedule a 1-on-1 call with a Kefi expert.
Search for Help - Use the search bar to find answers in our help docs, FAQs, or guides without waiting for a reply.
At the bottom of the widget, you’ll find three tabs:
Home – Main menu with all help options.
Messages – View and continue past conversations.
Help – Access support resources and articles.
Our support specialists are available to answer your questions, troubleshoot issues, or walk you through any part of the app.
Email -
Prefer email support? No problem.
Send your queries to: wecare@keficommerce.com
Our dedicated team will get in touch with you!
Pro Tip -
Before reaching out, you can also explore our in-app help guides, which offer a walkthrough of all the features.